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28-03-09
- Welcome address by Mr John De Payva, Secretary-General, The Singapore Manual & Mercantile Workers' Union, and President, National Trades Union congress, at the SMMWU 50th Anniversary Gala Dinner, held at the Suntec City Convention Centre, Hall 603, on 28 March 2009, Saturday, 7.00 pm |
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The founder of Ford Motor Company and industrialist Henry Ford once said, “Coming together is a beginning; keeping together is progress; and working together is success.” |
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02-02-09
- Speech by Mr Lim Swee Say, Minister, Prime Minister's office and Secretary-General, NTUC at Metro's Customer-Centric Initiative Learning Journey, 2 February 2009, 10am at Metro Sengkang, Compasspoint |
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I am very happy to be here today to join Metro’s 2nd CCI Learning Journey. Metro was one of the 20 pilot companies that joined the Customer-Centric Initiative (CCI) programme when I launched it for the retail sector in August 2005 as part of the GEMS (Go-the-Extra-Mile-for-Service) movement. Over the last three years, the company has put in much effort to improve their service quality. In CCI Phase 1, Metro developed a new service vision and values, equipped staff and concessionaires in language skills, and set up service measurement systems. As a result of their efforts, Metro saw an increase in the number of compliments it received with its customer compliments to complaints ratio and sales performance improving considerably. |
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